Digital platform consultation desk for app developers


As an initiative related to the Act on Improving Transparency and Fairness of Digital Platforms, which takes necessary measures to ensure transparency and fairness in transactions between digital platform operators and digital platform users, we have established a consultation service to provide consultation to businesses using digital platforms and support them in resolving their issues.

Online Briefing Report

Online SeminarWednesday, January 19, 2022, 2:00pm-3:30pm

Seminar on the Latest Developer Agreement Topics and Regulatory Trends App Developers Need to Know
Participation Fee: No Charge

This seminar provides an overview of the terms of service of app stores, focusing on the following points that have seen some important changes in recent years. In addition, it introduces you to what you need to know regarding the impact of new laws and regulations that apply to transactions between platform operators and app developers, including the Bill on Improving Transparency of Transactions of Digital Platform Operators.

Click here for the lecture materials

The seminar materials have been made available to the general public to promote mutual understanding. Please use this information for the sound development of your application business.

What is the Digital platform consultation desk?

As one of the initiatives to ensure the effective implementation of the law on transparency in transactions, this is a contact point for businesses (businesses opening stores, developers, etc.) that use digital platforms to receive free consultation within the range that can be handled by us in Japan and advice from specialized consultants on issues related to transactions.
Digital Platform Consultation Desk for app developers(PDF) pdf-icon

Main Support Services


The Ministry of Economy, Trade and Industry aims to improve the transaction environment by identifying common issues in transactions based on the experience of businesses heard through the consultation service and sharing them among the parties concerned.

Digital platform consultation desk
(For app developers)

Mobile Content Forum

Available Hours:
Weekdays 9:00am–12:00pm, 1:00pm–5:00pm
(excluding Saturdays, Sundays and public holidays)
* Please contact us with the name of your business, the name of the app, the matters you wish to discuss (matters related to platforms), and your reply address (name of the person in charge and e-mail address).

Digital platform consultation desk
(For Businesses Using Online Malls)

Public Interest Incorporated Association: Japan Direct Marketing Association

Contact: Please contact us from the following website.


Digital platform consultation desk
(for digital advertising users)

Contact: Please contact us from the following website.


* Regarding protection of personal information

The Japan Direct Marketing Association and the Mobile Content Forum have been commissioned by the Ministry of Economy, Trade and Industry to establish a Digital platform consultation desk.
Personal information will be handled appropriately in accordance with the personal information protection policy of the Ministry of Economy, Trade and Industry, and will be used only for the purpose of carrying out the commissioned service.

Related Links

Digital Platforms (METI)
Cabinet Decisions Made on Two Cabinet Orders for the Act on Improving Transparency and Fairness of Digital Platforms (METI)
Cabinet Decision on the Bill for the Act on Improving Transparency and Fairness of Digital Platforms (METI)
Headquarters for Digital Market Competition (Cabinet Secretariat)