Digital platform consultation desk for app developers

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As an initiative related to the Act on Improving Transparency and Fairness of Digital Platforms, which takes necessary measures to ensure transparency and fairness in transactions between digital platform operators and digital platform users, we have established a consultation service to provide consultation to businesses using digital platforms and support them in resolving their issues.

What is the Digital platform consultation desk?

As one of the initiatives to ensure the effective implementation of the law on transparency in transactions, this is a contact point for businesses (businesses opening stores, developers, etc.) that use digital platforms to receive free consultation within the range that can be handled by us in Japan and advice from specialized consultants on issues related to transactions.

Main Support Services

Etc.

The Ministry of Economy, Trade and Industry aims to improve the transaction environment by identifying common issues in transactions based on the experience of businesses heard through the consultation service and sharing them among the parties concerned.

Digital platform consultation desk
(For app developers)

Mobile Content Forum

Available Hours:
Weekdays 9:00am–12:00pm, 1:00pm–5:00pm
(excluding Saturdays, Sundays and public holidays)
Contact:
Phone:0120-535-366
FAX:03-6456-2956
E-MAIL:
* Please contact us with the name of your business, the name of the app, the matters you wish to discuss (matters related to platforms), and your reply address (name of the person in charge and e-mail address).

Digital platform consultation desk
(For Businesses Using Online Malls)

Public Interest Incorporated Association: Japan Direct Marketing Association

Contact: Please contact us from the following website.

(https://www.online-mall.meti.go.jp/)

* Regarding protection of personal information

The Japan Direct Marketing Association and the Mobile Content Forum have been commissioned by the Ministry of Economy, Trade and Industry to establish a Digital platform consultation desk.
Personal information will be handled appropriately in accordance with the personal information protection policy of the Ministry of Economy, Trade and Industry, and will be used only for the purpose of carrying out the commissioned service.

Related Links

Digital Platforms (METI)
(https://www.meti.go.jp/english/policy/mono_info_service/information_economy/digital_platforms/index.html)
Cabinet Decisions Made on Two Cabinet Orders for the Act on Improving Transparency and Fairness of Digital Platforms (METI)
(https://www.meti.go.jp/english/press/2021/0126_003.html)
Cabinet Decision on the Bill for the Act on Improving Transparency and Fairness of Digital Platforms (METI)
(https://www.meti.go.jp/english/press/2020/0218_002.html)
Headquarters for Digital Market Competition (Cabinet Secretariat)
(https://www.kantei.go.jp/jp/singi/digitalmarket/index_e.html)