Digital platform consultation desk
(For app developers)
Mobile Content Forum
Weekdays 9:00am–12:00pm, 1:00pm–5:00pm
(excluding Saturdays, Sundays and public holidays)
As an initiative related to the Act on Improving Transparency and Fairness of Digital Platforms, which takes necessary measures to ensure transparency and fairness in transactions between digital platform operators and digital platform users, we have established a consultation service to provide consultation to businesses using digital platforms and support them in resolving their issues.
As one of the initiatives to ensure the effective implementation of the law on transparency in transactions, this is a contact point for businesses (businesses opening stores, developers, etc.) that use digital platforms to receive free consultation within the range that can be handled by us in Japan and advice from specialized consultants on issues related to transactions.
The Ministry of Economy, Trade and Industry aims to improve the transaction environment by identifying common issues in transactions based on the experience of businesses heard through the consultation service and sharing them among the parties concerned.
Contact: Please contact us from the following website.
The Japan Direct Marketing Association and the Mobile Content Forum have been commissioned by the Ministry of Economy, Trade and Industry to establish a Digital platform consultation desk.
Personal information will be handled appropriately in accordance with the personal information protection policy of the Ministry of Economy, Trade and Industry, and will be used only for the purpose of carrying out the commissioned service.