As an initiative related to the Act on Improving Transparency and Fairness of Digital Platforms, which takes necessary measures to ensure transparency and fairness in transactions between digital platform operators and digital platform users, we have established a consultation service to provide consultation to businesses using digital platforms and support them in resolving their issues.
Online Seminar Announcement
Online SeminarTuesday, May 27, 2025 3:00pm–4:30pm
- Guidelines for the Smartphone Software Competition Promotion Bill
- Participation Fee: No Charge
In this seminar, we will explain the legislative background and provide an overview of the Smartphone Software Competition Promotion Bill, which is scheduled to take effect by December of this year. We will also present the progress that is currently being made toward drafting the relevant guidelines and other documents.
What is the Digital platform consultation desk?
As one of the initiatives to ensure the effective implementation of the law on transparency in transactions, this is a contact point for businesses (businesses opening stores, developers, etc.) that use digital platforms to receive free consultation within the range that can be handled by us in Japan and advice from specialized consultants on issues related to transactions.
Digital Platform Consultation Desk for app developers(PDF) 
Main Support Services
- Provision of advice about how to ask questions and consult with digital platform providers (taking into account past cases)
- Provision of information from lawyers and financial assistance
- Identification of issues common to multiple consulters and discussion of solutions
- Support for promoting mutual understanding with digital platform providers
- Holding of briefing sessions and legal consultations for business using digital platforms
Etc.
The Ministry of Economy, Trade and Industry aims to improve the transaction environment by identifying common issues in transactions based on the experience of businesses heard through the consultation service and sharing them among the parties concerned.
日本語
